Senior Director, Patient Experience

UHS and UHS Hospitals | Binghamton, New York 13903

Salary Range: Call for details
Date Posted: November 07, 2019
Opportunity Code: 24828


Execute strategic initiatives centered on patient experience and engagement for United Health Services in this new role as Senior Director of Patient Experience

The Position

  • The Senior Director of Patient Experience is a system-level leader with influence to four hospitals, totaling 583 beds
  • The Senior Director of Patient Experience will connect with leaders in multiple departments to establish a single structure for patient experience expectations that can be upheld across all facilities and service lines
  • Take an active hand in driving initiatives forward, including go-live management for new tools like Epic or Cipher, involvement in programs like Voice of the Patient and family support councils, and strengthening the integrated rounding process
  • Continue efforts to enhance the partnership between the patient experience and patient engagement teams
  • Introduce new opportunities for educational and professional development surrounding patient experience, engagement and satisfaction
  • Reporting to the COO, the Senior Director is expected to deliver on strategic organizational goals and ensure the patient experience program is in alignment


  • Ideal candidates will have prior experience with Press Ganey
  • Minimum Bachelor’s degree and experience leading a hospital patient experience program are required
  • Clinical background and Master's strongly preferred
  • CPXP preferred

The Organization

  • United Health Services maintains a slew of awards, designations and recognition for phenomenal health care: Level II trauma, accredited Chest Pain Center, designated Stroke Center, and specialty areas such as cancer, breast care, radiation oncology and home care
  • United Health Services locations are committed to providing quality care to residents of Binghamton, New York and surrounding areas with a high focus on service-oriented culture
  • United Health Services is an organization rooted in passion and excellence, providing numerous avenues for learning, collaboration and professional growth

The Community

  • The Greater Binghamton Area is located in the Southern Tier Region of New York State. The area consists of the Triple Cities of Binghamton, Endicott, and Johnson City surrounded by suburban and rural towns
  • As the birthplace of IBM, large and small businesses alike have found a home in Greater Binghamton
  • With several parks and outdoor recreation centers, residents enjoy swimming, camping, boating, hiking, fishing, biking, and picnicking
  • Spend the day browsing Antique Row, attend a local festival or catch a show at the Forum
  • Nearby metropolitan areas include Syracuse, located one hour away, and New York City, only three hours away



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