System Director of Patient Experience

Northern Lights Health (formerly EMHS) | Brewer, Maine 04412

Salary Range: Call for details
Date Posted: October 22, 2018
Opportunity Code: 16954


Head Patient Experience Operations as System Director of Patient Experience for Eastern Maine Healthcare Systems

The Position
  • The System Director of Patient Experience is responsible for spearheading the strategy, implementation, and evaluation of patient experience operations for Eastern Maine Healthcare System (EMHS) to ensure consistent delivery of best in class patient/family experience and person-centered engagement.
  • The selected leader will serve as key resource and advisor to the system leadership team and bring a deep knowledge of value-based payment and risk-based contracting to assist in development of policies and procedures that are consistent with a High Reliability Organization. 
  • The ideal leader will possess proficiency in Lean, Six Sigma, and Change Management, as well as prior experience working in a matrixed system environment.
  • Bachelor’s required, Master’s preferred 

The Organization
  • EMHS offers a plethora of health services including 9 hospitals, a free-standing acute psychiatric hospital, primary care and specialty practices, long-term care and home health agencies, and ground/air emergency transport services
  • Eastern Maine Medical Center is the second largest hospital in the state, with 411 inpatient beds
  • 90% of Maine’s population lies within the EMHS service area, giving the system a statewide footprint
  • In 2015, 2014, and 2013, EMHS was awarded “HealthCare’s Most Wired” by The American Hospital Association 
  • EMHS earned a score of “A” in National Hospital Safety from Leapfrog Group in 2014

The Community
  • Brewer, Maine is located just under four hours from Boston, Massachusetts and two hours from the Canadian Maritimes
  • Visit Brewer’s sister city, Bangor, Maine, in your free time, just a short 7 minutes west, and check out, among other things, the University of Maine Museum of Art and the Paul Bunyan Statue
  • Enjoy some fresh air and scenic waterfront views while strolling the Penobscot River Walkway on the weekend


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