Enterprise Patient Contact Center Director

Northern Light Health | Brewer, Maine 04412

Salary Range: Call for details
Date Posted: October 19, 2021
Opportunity Code: 29336


Seeking highly operational leader to join Northern Light Health as the Enterprise Patient Contact Center Director! 

The Position

  • The Enterprise Patient Contact Center Director is responsible for improving the overall effectiveness of Revenue Cycle Patient Access policies, practices, and technology platforms within the contact center, serving all NLH organizations.
  • The Enterprise Patient Contact Center Director reports directly to the Northern Light Health Associate Vice President of Patient Access.
  • Serve as an internal subject matter expert and oversee all aspects of the call center daily operations as well as support, track, manage, and champion Revenue Cycle Patient Access initiatives with emphasis on call center functionality and revenue increase. 
  • Ideal candidates will be flexible, organized, and demonstrate excellent communication skills. 
  • Bachelor’s degree required.  
  • Five years of progressively responsible management level experience in a similar size and scope organization or system.  
  • Certified Revenue Cycle Professional certificate preferred.

The Organization

  • Northern Light Health (formerly known as Eastern Maine Healthcare System), is a state-wide integrated health care system in Maine, comprised of 10 member hospitals, a single physician-led medical group, 8 nursing homes, 5 emergency transport centers, 35+ primary care locations, and more than 12,000 employees.
  • Serving more than 127 locations in Maine, Northern Light Health (NLH) has a statewide footprint with 90% of Maine’s population within the system’s service area. Eastern Maine Medical Center is a level II trauma center and offers robotic surgery.
  • Northern Light provides employs more than 12,000 people in Maine and provides care to residents from Portland to Presque Isle and from Blue Hill to Greenville.

The Community 

  • Northern Light Health is headquartered in Brewer, Maine, right across the Penobscot River from Bangor, where the selected individual will be a visible leader and hold residence with regular travel to other member hospitals as needed.
  • Brewer/Bangor is located just under four hours from Boston, Massachusetts, and two hours from the Canadian Maritimes.
  • Bangor International Airport offers direct and one-stop service to most major destinations, and the region is less than an hour from world-renown Bar Harbor and Acadia National Park. Maine is a premier recreational destination offering skiing, hunting, fishing, hiking, beaches, boating, and endless fresh lobster!



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