System Chief Nursing and Patient Care Services Officer

The MetroHealth System | Cleveland, Ohio 44109

Salary Range: Call for details
Date Posted: April 30, 2024
Opportunity Code: 34111


The Opportunity

The MetroHealth System has partnered with AMN Leadership Solutions in a search for a new System Chief Nursing & Patient Care Services Officer (CNO). Reporting in a dual capacity to both the System Chief Executive Officer and System Chief Operating Officer, the System Chief Nursing & Patient Care Services Officer provides strategic executive-level leadership and oversight for all facets of nursing practice and strategy, nursing and patient care operations, and patient care services across the enterprise, inclusive but limited to inpatient, ambulatory, emergency services, women & children's, behavioral health, rehab, and correctional nursing, while simultaneously being accountable for nursing practice and strategy, including maintaining Magnet status and forging strategic academic affiliations and relationships.

The Organization

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's $2 billion safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

The Position

  • Key areas of accountability include nursing and patient care services operations, nursing education, nursing and clinical practice, staffing/resource office and float pool, academic affiliations, and patient navigation/command center.
  • Determines the scope and delivery of nursing services wherever nursing is practiced across the health system inclusive of Main Campus, Old Brooklyn, Parma, and Cleveland Heights, as well as all ambulatory locations.
  • Creates and implements the organization's nursing care delivery vision and strategy that is incorporated within the organization's overarching strategic plan.
  • Responsibilities include ensuring professional practice of nursing, establishing standards of practice for nursing, and providing overall strategic, administrative, and operational direction for nursing care.
  • Collaborates closely with the CEO, COO, CCO/CPE (Chief Clinical Officer & Chief Physician Executive) and the CAO (Chief Academic Officer) and others, to reinforce organizational structures, systems and processes that support a patient centered and people first culture to drive clinical and academic excellence with an emphasis on health equity.
  • Drives operational execution including but not limited to budget performance, workforce optimization and staffing, recruitment and retention, quality, patient safety and experience.
  • Pursues top decile performance with a focus on execution and creates accountability and discipline for achieving results.
  • Leads and focuses on driving staffing management, productivity initiatives, throughput improvements, and fostering a best-in-class experience.
  • Partners with key stakeholders to develop a nursing workforce plan and strategy and supports internal and external partnerships to building nursing and workforce pipelines.
  • Leads the development, implementation, and engagement in activities aimed at ensuring high-quality, patient and family-centered nursing and clinical care across all patient care areas.
  • Has the responsibility for executing and ensuring that nursing and patient care are consistent with the mission, vision, values, goals and strategies and serves as the role model for excellence in healthcare leadership.


  • Bachelor of Science Degree in Nursing (BSN).
  • Master of Science Degree in Nursing (MSN), Master of Business Administration (MBA), or other job-related graduate degree. Doctor of Nursing Practice or PhD in Nursing preferred.
  • License as a Registered Nurse in the State of Ohio or ability to obtain.
  • 8-10 years of progressive nursing leadership experience, including a minimum of 3-5 years of experience as a CNO.
  • Demonstrated experience/expertise across the care continuum (inpatient, procedural, outpatient, post-acute).
  • Demonstrated expertise with staffing, acuity, and workforce productivity software.
  • Ability to articulate a clear vision for nursing excellence, fostering innovation, and driving strategic initiatives.
  • Ability to lead and build high-performing teams, fostering collaboration with diverse stakeholders across departments.
  • Distinguished track record of leadership experience and skill in managing and carrying out initiatives in a matrix organizational structure environment.
  • Demonstrated leadership skills, including in a Magnet culture. Demonstrated knowledge of Magnet required metrics, and experience in compiling necessary documentation/evidence for successful Magnet designation/re-designation.

The Community

Greater Cleveland ranked as the 32nd largest metropolitan area in the United States, with 2,055,612 people in 2016. Located on the southern shore of Lake Erie, approximately 60 miles (100 kilometers) west of the Pennsylvania border. It was founded in 1796 near the mouth of the Cuyahoga River and became a manufacturing center owing to its location on the lakeshore, as well as being connected to numerous canals and railroad lines. Cleveland's economy has diversified sectors that include manufacturing, financial services, healthcare, and biomedical. Cleveland is home to 3 major league sports teams: Cleveland Browns, Cavaliers and Indians. Recognized as a city with a heart: according to Charity Navigator, Cleveland is the 10th most philanthropic city in the nation.


Inquiries, referrals and applications should be forwarded to Beth Ross at




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