interim

Interim AVP, Customer Service

Confidential | Marietta, Georgia 30066

Salary Range: Call for details
Date Posted: December 13, 2018
Opportunity Code: 17565

Summary

Ensure excellence as Interim AVP, Customer Service near Atlanta, Georgia

The Position
  • The Interim AVP of Customer Service is responsible for all aspects of the organization’s Customer Service Call Center and Revenue Cycle Centralized Operations Support Unit
  • Works closely with internal revenue cycle teams, third-party agencies, and revenue cycle customers to deliver excellent customer service
  • Key business outcomes that will be used to measure success include call center KPI’s, self say collections growth, and vendor performance/productivity
  • Manages daily customer service, customer service issues, self-pay collections, county application processing, charity/financial assistance, self-pay vendors relationships, and development and maintenance of the informatics security applications/ system for both hospital and physician services
  • Healthcare revenue cycle and call center experience required
  • Master’s degree and EPIC experience required

The Community
  • Marietta, one of Atlanta’s largest suburbs, boasts a mild climate and an array of entertainment options like museums, live theatres and unique restaurants  
  • With easy access to Atlanta, you’ll be able to enjoy the suburban lifestyle with big-city amenities like professional sporting events, world-class shopping and amusement parks 
  • The National Civic League judged Marietta one of the 10 best communities in the nation as a 2006 All-America City, the oldest and most-respected community recognition award in the country
  • From the popular farmers market to shows or emerging and established painters and sculptors, there is entertainment around every corner

Interim Leadership with B.E. Smith
  • The industry’s best Interim Leaders and Consultants choose B.E. Smith because of the firm's innovative employment model. The employment relationship is structured to provide you all the benefits of employment, while maintaining the flexibility you enjoy as an independent contractor.
  • Upon accepting engagements, you may become eligible for a variety of benefits, including access to medical, dental and vision insurance; life insurance; AD&D; 401(k) retirement plan; and a flexible spending account (The availability of some benefits depends on the type and duration of the engagement).
  • You are an employee of B.E. Smith. Taxes are withheld and B.E. Smith covers the employer portion of your FICA.
  • Each interim healthcare executive job has different travel requirements. Your travel, lodging and business expenses are covered by B. E. Smith and the client.
  • In a standard Interim Leadership arrangement, the client pays for travel home every other weekend.
  • The client will also provide you with a rental car, as well as lodging that is clean, safe and in close proximity to the organization. Each is furnished and has a kitchen.

 

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