Operations Senior Director

Evernorth Health Services | Phoenix, Arizona 85085

Salary Range: Call for details
Date Posted: September 01, 2023
Opportunity Code: 33227


Evernorth Care Group is seeking a highly experienced, strategic, tech-savvy, and process-oriented leader to serve as the Operations Senior Director (market equivalent to a Vice President) to oversee operations of the Ambulatory Care Centers.

The Opportunity: 

The Operations Senior Director role is an exceptional opportunity for an accomplished, innovative, and strategic operations leader to support, improve, and maximize Evernorth’s transformational approach to healthcare delivery and achieve patient-centered results. With Evernorth Care Group’s focus on the evolution of whole patient care – to bring care to the patient that is predictable, affordable and simple – this is an ideal time for this transformative leader to make their mark on an already accomplished organization. The Senior Director will examine and evaluate current operations and protocols to determine additional efficiencies that can be utilized to increase patient outcomes and drive growth and innovation within the ambulatory network. 

The selected candidate will be a strategic thought leader who demonstrates the ability to execute on the new strategic plan to ensure ongoing and future success, stability, and intentional growth while also maintaining Evernorth Care Group’s existing positive and collaborative culture within their matrixed services partners with continued operational strength. The successful candidate will have strong attention to detail, sound decision making based in data analytics, and a demonstrated track record transforming delivery of care in an ambulatory care environment through the utilization of Lean methodologies. The ideal candidate will also serve as a change agent with a lens toward the future of patient care.

The Ideal Candidate: 

  • Bachelor's degree in healthcare administration, business administration, or a related field is required. Advanced degrees are preferred but not mandatory.
  • A minimum of ten years of experience in a leadership role overseeing ambulatory care operations, preferably in a faculty practice plan or large clinical organization, as well as multi-site responsibilities.
  • Experience working in a large highly matrixed organization, with proven ability to develop internal enterprise relations and external relationships within the medical community.
  • Demonstrated success in inspiring teams and business partners to collaborate and deliver exceptional results.
  • Experience in managing cross-functional, self-directed teams.
  • Demonstrated track record in transforming the delivery of care in an ambulatory environment, driving operational excellence, and improving practice metrics.
  • Strong background in lean methodologies and process improvement, with experience driving incremental change while incorporating additional capabilities like AI and digital tools. Proven ability to drive organization innovation and change. 
  • Experience working with value-based care models, or the demonstrated ability to quickly learn and adapt to these models.

The Organization: 

Evernorth Care Group is part of the Evernorth Health Services division of the Cigna Group. Evernorth Health Services creates and provides pharmacy, care, and benefits management solutions to improve health and increase vitality. Evernorth Care Group, a premier medical group practice in Phoenix, Arizona, is part of a broader care delivery organization that offers care when and where people need it: in-person, in-home, virtually, and at their workplace. Evernorth Care Group provides primary and specialty care, including integrated behavioral health and onsite pharmacy services, to people through all ages and stages of their health journey. The group is nationally recognized for providing high-quality, affordable, personalized care and continues to evolve to drive quality, enhance the patient experience, expand access to care, and develop deeper partnerships within the community while accelerating growth.

The Region:  

Arizona, a southwestern gem nestled between the Sonoran Desert and the breathtaking Grand Canyon, offers a truly unique living experience. With over 300 days of sunshine per year, Arizona is a haven for outdoor enthusiasts. The abundance of sunny days invites residents to embrace an active lifestyle, whether it's hiking through picturesque trails, cycling along scenic routes, or enjoying a round of golf on world-class courses. The state's numerous parks and nature reserves provide ample opportunities for camping, fishing, and exploring the wonders of the wilderness. Arizona's rich cultural heritage presents a vibrant tapestry of diverse traditions. From the Native American tribes that call this land home to the influence of Hispanic, Mexican, and European settlers, the state embraces a captivating fusion of traditions and customs. Festivals, art exhibits, and culinary events showcase the vibrant cultural mosaic that makes Arizona a truly inclusive and welcoming place to live.

Procedure for Candidacy:

The Executive and Leadership Search firm component of AMN Leadership Solutions, Inc. is assisting Evernorth Care Group with the Operations Senior Director recruitment process. A cover letter is required for consideration for this position and should be included with your resumes. The cover letter should be directed to Evernorth Care Group Leadership and address your specific interest in the position as well as outline experience that directly relate to this position.  

For additional information about the position or to provide referrals, please contact:

Erika Warren 

AMN Leadership Solutions 




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