Director, Emergency Services Provider Practice

Baystate Health | Springfield, Massachusetts 01199

Salary Range: Call for details
Date Posted: March 13, 2023
Opportunity Code: 32411


Career-defining opportunity to join one of the largest integrated healthcare systems in the Northeast as the Provider Practice, Emergency Services Director at Baystate Health


The Position

  • The Provider Practice, Emergency Services Director operates as an administrative partner to the medical leaders at Baystate Health, focusing on program development and patient experience.
  • The Director will strengthen efficiency by optimizing workflows, exploring new technology solutions and standardizing practices. 
  • Top priorities for the Director include patient access, throughput, quality metrics and building service lines.
  • This leader is responsible for department finances, such as proper documentation of revenues, identifying new sources of funding, coordination with the compensation team and operating budget.


  • Minimum Bachelor’s degree required.
  • Registered Nurse, MBA or MPH or other Health Care related Masters preferred.
  • 7+ years of leadership experience in a related field in a complex organization with demonstrated skill in strategic planning, organizational leadership, and financial management including revenue cycle, operational change, project management and practice management is required.
  • Demonstrated experience with information management systems, clinical and business process redesign and use of information technology required.
  • Must have previous healthcare background leading service line development, administration or business operations for a health system or medical group.

The Organization

  • Baystate Health (BH) is one of New England’s leading and largest integrated healthcare systems, serving more than 800,000 people throughout western Massachusetts.
  • With about 12,000 employees, a 1,200-member medical staff, and net patient service revenue of more than $2.3 billion, this dynamic and growing system includes an academic medical center, a children’s hospital and three community hospitals.
  • It also offers a large multispecialty group, (Baystate Medical Practices), Baystate Home Health, Baystate Reference Laboratories, and Health New England, a 205,000-member health insurance company.

The Community 

  • Springfield, Massachusetts, is New England’s fourth largest city, perhaps best known as the birthplace of basketball and home of the Basketball Hall of Fame.
  • Resting along the banks of the Connecticut River, Springfield, Massachusetts, is located on the southern doorstep of the Pioneer Valley in Western Massachusetts, a region that's loved by outdoorsy types for its natural beauty and abundant hiking trails.
  • Springfield is about three hours from New York City, 90 minutes from Boston and roughly 30 minutes from Hartford, Connecticut.





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