Director of Hospice & Palliative Care

Baystate Health | Springfield, Massachusetts 01199

Salary Range: Call for details
Date Posted: February 07, 2024
Opportunity Code: 33782


Join Western Massachusetts’ largest integrated healthcare system, Baystate Health, as the new Director of Hospice and Palliative Care!

The Position

  • The Director of Hospice and Palliative Care will be responsible for the oversight of hospice, adult palliative care, and pediatric palliative care operations throughout the organization.  
  • Reporting to the Chief Operating Officer (COO), the Director will oversee approximately 50+ FTEs and will closely manage the strategic planning, operations, quality assurance, safety, and physician practices initiatives. 
  • The Director will be responsible for the development, implementation, and maintenance of physician relationships, program development, customer satisfaction, and departmental budgets/grant requests to ensure optimal growth is efficiently achieved.  
  • This leader will focus primarily on the ongoing departmental initiatives including patient satisfaction, performance improvement, professional and regulatory compliance, and fall rates.   
  • The Director will collaborate closely with the billing, revenue cycle, and executive leadership teams and will serve as a liaison to other Baystate entities including home health programs. This department is highly supported by senior leadership with the commitment from the system to support and grow this crucial service line.
  • Seeking a visionary leader who will be able to effectively drive collaboration and communication to ensure strong relationships with physicians, employee engagement, and accountability throughout the department. 
  • Candidates will ideally bring extensive knowledge pertaining to hospice-related local, state, and federal compliance regulations. 


  • Bachelor of Science in Nursing (BSN) with an active RN license is preferred. 
  • Previous management experience within a hospice setting is required. 

The Organization

  • With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality and compassionate healthcare in the Pioneer Valley for more than 140 years.
  • Baystate Health (BH) is one of New England’s leading and largest integrated healthcare systems, serving more than 800,000 people throughout Western Massachusetts.
  • With nearly 13,000 employees, a 1,200-member medical staff, and net patient service revenue of more than $2.3 billion, this dynamic and growing system includes an academic medical center, a children’s hospital and three community hospitals. It also offers a large multispecialty group, (Baystate Medical Practices), Baystate Home Health, Baystate Reference Laboratories, and Health New England, a 205,000-member health insurance company.
  • As an integrated academic health system, the advancement of knowledge is a major component of their mission. Serving as the regional campus of the UMass Chan Medical School - Baystate, they educate and train current and future caregivers – preparing much of their region’s health care workforce to meet patients’ needs for years to come.

The Community

  • Some people rave about sunsets over the desert, while others love the crash of a storm at the seaside. For those lucky enough to live in Western Mass, the community is pretty partial to the peaceful calm of a spring day, or the beauty of a glorious profusion of fall foliage across a bluer-than-blue autumn sky.
  • Springfield, Massachusetts, is New England’s fourth largest city, perhaps best known as the birthplace of basketball and home of the Basketball Hall of Fame.
  • Resting along the banks of the Connecticut River, Springfield, Massachusetts, is located on the southern doorstep of the Pioneer Valley in Western Massachusetts, a region that's loved by outdoorsy types for its natural beauty and abundant hiking trails.
  • Home to poets and potters, artists, and authors, Western Mass is renowned for its rich culture. Experience the finest in theater and the performing arts – and view the work of world-renowned painters, sculptors, and book illustrators at some of the finest small museums in the country.
  • There are museums, galleries, and gardens focusing on virtually every art form you can imagine and paying tribute to artists and authors like Emily Dickinson, Dr. Seuss, Eric Carle, and Norman Rockwell.
  • Springfield is about three hours from New York City, 90 minutes from Boston and roughly 30 minutes from Hartford, Connecticut.




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