Director of Patient Experience

United Health Services | 10-42 Mitchell Avenue, Binghamton, NY 13903

Salary Range: Call for details
Date Posted: May 24, 2018
Opportunity Code: 12028


Execute strategic initiatives centered on patient experience and engagement for United Health Services in this brand new role as Director of Patient Experience

The Position
  • The Director of Patient Experience is a system-level leader with influence to four hospitals, four physician groups, five ambulatory surgery centers, several urgent care clinics, a long-term care/assisted living facility and a home health agency, totaling 583 beds
  • The Director of Patient Experience will connect with leaders in multiple departments to establish a single, structure for patient experience expectations that can be upheld across all facilities and service lines
  • Coordinating with the COO, the Director delivers on strategic plan initiatives to improve patient experience, engagement and satisfaction, using surveys, research data and analytics as the basis for decision-making
  • Top goals include: 1) Create an integrated rounding process, 2) Develop Patient Experience education, training and recognition opportunities for employees, 3) Connect staff engagement with patient engagement, and 4) Introduce a common vocabulary to establish consistency throughout the organization
  • Knowledgeable in examining analytics, solving for weaknesses, solidifying strengths; a trail-blazer; confident to make tough calls and have crucial conversations; competitive and self-driven; ability to influence action without having direct control of every situation; team-oriented
  • Ideal candidate will demonstrate progressive leadership experience in a system or robust acute care facility (250+ beds); Bachelor’s degree in marketing, communications, business administration or related field, Master’s degree preferred; nursing/clinical experience is a plus

The Organization
  • United Health Services maintains a slew of awards, designations and recognitions for phenomenal health care: Level II trauma, accredited Chest Pain Center, designated Stroke Center, and specialty areas such as cancer, breast care, radiation oncology and home care
  • United Health Services locations are committed to providing quality care to residents of Binghamton, New York and surrounding areas with a high focus on service-oriented culture
  • United Health Services is an organization rooted in passion and excellence; lots of opportunity for learning, collaboration and professional growth

The Community
  • The Greater Binghamton Area is located in the Southern Tier Region of New York State. The area consists of the Triple Cities of Binghamton, Endicott, and Johnson City surrounded by suburban and rural towns
  • As the birthplace of IBM, large and small businesses alike have found a home in Greater Binghamton
  • With several parks and outdoor recreation centers, residents enjoy swimming, camping, boating, hiking, fishing, biking, and picnicking
  • Spend the day browsing Antique Row, attend a local festival or catch a show at the Forum
  • Nearby metropolitan areas include Syracuse, located one hour away, and New York City, only three hours away


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