Senior Director, Patient Access and Capacity Management

Ohio State University Physicians | Columbus, Ohio 43210

Salary Range: Call for details
Date Posted: November 22, 2022
Opportunity Code: 31921


Join The Ohio State University Wexner Medical Center, a Top Ranked Academic Health Center, as the New Senior Director, Patient Access and Capacity Management.

The Position

  • Reporting to the President, Faculty Group Practice this leader will be supported by health system leadership and oversee approximately 325 employees with 4 direct reports.
  • The Senior Director, Patient Access and Capacity Management will oversee physician patient access activities to include all activities in non-cancer physician patient access call centers as well as activities remotely located in ambulatory settings that affect patient access with a focus on support care operations. 
  • The Senior Director, in partnership with Service Line Leaders, will lead the improvement agenda of ambulatory operations to improve patient scheduling, registration, and provider template management, with a goal to increase clinical practice volume, re-align scheduling and registration activities to achieve quality goals and overall patient experience.
  • The Senior Director will be the overall strategic leader of physician access initiatives of tracking performance, collaborating with revenue cycle to maximize collections, ensuring registration and billing practices are in line with patient-centered approach to care, oversees initiative in outpatient registration, pre-registration, quality management, pre-authorizations, pre-determinations, insurance verification, centralized scheduling, decentralizing scheduling, financial consoling and international/nationwide patient access processes.
  • This leader will be responsible for overall strategic leadership of Ambulatory Access at the system level, including quality outcomes, standardization of processes, and cutting-edge programs and processes.
  • The ideal candidate will be an established, hands-on leader with demonstrated success in key areas, with a focus on inter-personal and fine-tuned communication skills. Demonstrated managerial skills in a complex environment.
  • Minimum of five years of experience in business management or related field or discipline related to patient access. 
  • Bachelor's degree required, Master's preferred.

The Organization

  • Part of one of the most comprehensive health sciences campuses in the country, The Ohio State University Wexner Medical Center has more than 100 buildings that house the most technologically advanced research, teaching, and patient care programs in the region. Seven hospitals and a network of community-based offices and care centers manage nearly two million patient visits and more than 70,000 admissions each year.
  • The medical center consists of The Ohio State University Health System, the College of Medicine, the Health Sciences Library, and the Faculty Group Practice. As the Midwest’s highest-ranked hospital for safety and patient care according to Vizient, the OSU Wexner Medical Center is committed to continuously set the standard for world-class care.
  • Three hospitals are Magnet-designated, and for the 28th consecutive year, The Ohio State University Wexner Medical Center has been ranked in U.S. News & World Report’s Best Hospitals list. Additionally, the medical center is #1 in Columbus and has been nationally ranked in nine specialties. Becker’s Hospital Review named The Ohio State University Wexner Medical Center to its 2020 list of “100 Great Hospitals in America.”
  • The Ohio State University Wexner Medical Center’s East Hospital Emergency Department is the first ED in central Ohio to receive the Emergency Nurses Association Lantern Award. This award recognizes exceptional patient care and innovative performance in leadership, practice, education, advocacy and research.
  • Why Join The Ohio State University Wexner Medical Center
  • The Ohio State University Wexner Medical Center’s Strategic Plan 2017-2024:
  • Upcoming Construction and Expansion Projects:

The Community

  • Columbus, Ohio, is one of America’s premier cities, a great place to move to, raise a family, and explore. As the state’s capital, Columbus is the 14th largest city in the U.S. and second largest in the Midwest behind Chicago. 
  • The cost of living in Columbus is 10 percent below the national average, and Columbus is within 550 miles of nearly half the nation’s population. Day trips abound and weekend getaways are easy. Also, John Glenn Columbus International Airport, which is just 10 minutes from downtown, offers more than 150 daily nonstop departures to 35 airports.
  • Columbus is home to one of the most competitive intercollegiate programs in the nation, the Ohio State Buckeyes of The Ohio State University. There are 56 college and university campuses within the Columbus region, and 27 area high schools were in the top 10 percent of rankings for the U.S. News & World Report 2017 “Best High Schools” in America.
  • The New York Times named Columbus among its 52 Places to Visit in 2019, noting its revitalized riverfront district that hosts a number of year-round festivals and also Columbus’ innovative urban transportation using self-driving shuttles.
  • Residents appreciate the city’s sustainable culture, rich farm-to-table movement, and dynamic spaces to eat, shop, and play at any point in the year.




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