Chief Operating Officer

Emmaus, Inc. | Haverhill, Massachusetts 01831

Salary Range: Call for details
Date Posted: October 13, 2023
Opportunity Code: 33403


Join this Massachusetts nonprofit as the new innovative Chief Operating Officer 

The Position 

  • The Chief Operating Officer (COO) will be responsible for planning and implementation of agency services and will oversee interaction with government affiliates, non-profits, and health care providers within the community. As well as, human resources, management, recruiting, and reporting.
  • Responsible for understanding the homelessness and HUD requirements, housing, vulnerability of population, understanding the knowledge of government funding, and connection to the mission.
  • The COO will prepare and review grant applications and contracts, as well as associated required reports. Ensure that all Emmaus program activities operate consistently and ethically within the mission and values of the organization.
  • Must have the desire to help the population served, be a hard worker who will roll up their sleeves, be flexible with the ability to pivot, be respectful, and able to listen to perspectives of the staff in charge of the programs.
  • Seeking a candidate with experience in managing people on a higher level/diverse group of individuals. Must have a knowledge of annual reports and general operations, as well as an understanding of those experiencing homelessness and vulnerable population.


  • Bachelor’s degree required; Masters preferred. 
  • Background in housing and homelessness would be a plus. 

The Organization

  • Founded in 1985, Emmaus is a non-profit organization that provides emergency shelter, develops affordable housing, and serves individuals and families within the Lower Merrimack Valley area that are facing homelessness, disadvantages, disabilities, and oppression. 
  • Emmaus is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Their diversity initiatives are applicable, but not limited, to practices and policies on hiring; compensation and benefits; professional development and training; promotions; transfers; social and recreational programs; and the ongoing development of a work environment built on the premise of gender and diversity equity.
  • Emmaus owns and operates two emergency shelters, providing shelter to over 350 families and individuals each year. Mitch’s Place is a 34-bed shelter, offering overnight shelter and resources for people experiencing homelessness. The Emmaus Family Shelter offers shelter for up to 50 families at one time, offering meals, beds, supportive services, and additional resources. 
  • In addition to providing emergency shelter, Emmaus owns and operates 99 affordable housing units with supportive services for families previously experiencing homelessness, elders, and persons with disabilities throughout their community. Including those experiencing physical/mental health, HIV, substance abuse, and other disabling conditions. Emmaus strives to provide these services to create the opportunity for individuals to live independently, while recovering and receiving adequate support. 
  • Since 2016, Emmaus has offered educational, employment, and other supports through the D’Youville Center to assist clients in developing new skills and building their self-esteem. These services include parenting workshops, financial education, health and wellness classes, food distribution, and so much more. Additionally, the D’Youville Center is focused on connecting families and individuals with a network of resources to strengthen their support system, while providing them with the necessary tools to succeed. 

The Community

  • Nestled in Essex County lies Haverhill, Massachusetts, just 35 miles north of Boston, Massachusetts. Established in 1640, Haverhill, Massachusetts, is one of the oldest communities within the state and is known historically for its significant shoemaking industry and has been nicknamed “Queen Slipper City”.  
  • Haverhill, Massachusetts offers an array of recreational activities including walking/jogging trails, bike trails, a public skating rink, skiing, and a sailing program located right on the infamous Merrimack River. 
  • Enjoy a day in Haverhill’s downtown while you enjoy an array of culinary experiences, shop your way through Washington Street Shoe District, experience history within on of the 12+ museums, or take a stroll on the boardwalk. 
  • Haverhill offers many educational opportunities, including both public and private school districts.




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