The major disruptions from the COVID-19 crisis are reflected throughout the findings of the just-completed Survey Report from AMN Leadership Solutions. The comprehensive survey addressed current and longstanding industry concerns. The responses are distilled here into 11 trends for 2021. Leaders’ outlooks are positive but guarded, with concern about regulation such as telehealth reimbursement. Dominant strategies will be directed toward restoring pre-pandemic revenue and supporting the workforce. While employee engagement improved in 2020, serious clinician burnout concerns remain. Leaders will also face a challenging recruitment and staffing environment.

Other notable themes derived from this year’s analysis:

• COVID-19’s 2021 financial consequences will be far-reaching, with the economy an uncertain and complicated backdrop.
• Varying remote workforce return-to-work strategies will be deployed.
• Meaningful retention risks exist despite the prevailing labor market.
• Healthcare executives rated provider burnout as potentially the most disruptive force hospitals and health systems face in the next three years.